Standard Shipping Policies
- Kraken Pharmas offers domestic shipping for US-based clients.
- Kraken Pharmas also have an international warehouse for shipping to international clients (typically 4 to 15 days turnover)
- When the order is submitted and we recognize it, the status will be changed to awaiting payment.
- After payment is submitted, the status will be changed to Processing. (you may check status under tracking)
- When the shipment is shipped according to the USPS tracking it will be moved to complete. If a shipment is marked completed and yet you have not received your shipment, please contact us at email@example.com as soon as possible.
- Most orders ship within 24 hours after payment received (weekends excluded). If payment is made over the weekend； shipping will resume on the next business day. Shipment usually arrives 3 to 10 business days within the United States, and 7 to 15 business days worldwide. Your final shipping cost will be available to you during checkout.
- All payments received before 7 pm Eastern Time will have their order shipped out the next day. All payments received after 7 pm Eastern Time will have their order shipped out the day after tomorrow.
- There is no minimum order for orals & injectables and mixed orders. Shipping rates are excluded if the order exceeds 300 dollars. Official daily exchange rates should be considered for all other accepted currencies.
- Please note, some items may require a longer ship-out and/or delivery time frame. And if that does happen, we will inform you via email.
- You may check the status and tracking number with our order tracking tool.
- We will send out a tracking number by email once payment is fulfilled. You can then check your tracking number with the given shipping agency
- We accept Bitcoin, Paypal and Amazon eGift Card
- Our email is firstname.lastname@example.org
- For Bitcoin Instructions please click HERE
- The order tracking tool will be mailed to you and you can use that to track your order. All you need is your order number and your billing email address.
- The order tracking will update within 24 hours after you’ve made a payment from pending payment to processing.
- Once it is in processing, that means the item is already being shipped and the tracking number will be provided to you within the tracking tool
- Once the shipment shows that it has arrived according to the tracking number, the order will be moved to completed. If you did not receive your item and yet the shipment status is shown as completed please email us as soon as possible at email@example.com
Return and Refund Policy
- We will refund you 100 percent if your shipment does not arrive within 30 days. We will track your shipment to make sure it arrives
- We will refund you 100 percent if your shipment arrives damaged. Please take a picture of the damaged item with a paper next to it stating the date of the picture taken
- We will NOT refund you if you decide to change your mind on the purchase after you’ve made the purchase.
- We will NOT provide any refunds if it seems the product has been used or tampered with prior to taking the damage picture.
- We will NOT provide any refunds if within 5 days of receiving the product and damage was not reported
- If you decide that you want us to reship a shipment instead of refunding, you may also request that as well and we will pay for the shipping cost.
- If you ordered multiple items and only one or a few of the item was damaged we will only refund you for the ones that have been damaged and we will not reimburse you for shipping.
- If only part of your shipment arrived and the others did not, we will refund you for the item that did not arrive only but not the shipping cost.
- If your complete order was damaged or did not arrive, we will refund you along with your shipping cost.
- For Western Union refunds, please email us your name and location, and after we’ve made the refund, we will email you back with an MCTN number. (We will take care of the fees and shipping cost)
- For bitcoin refunds, the dollar amount in bitcoin will be sent back to your bitcoin wallet. But please provide us with your wallet address
- Please email firstname.lastname@example.org with the title Refund and your order number as the title for any refund/replacement requests
- It is in your discretion on whether you want to create an account or not when purchasing, but we would greatly encourage creating an account as a first-time purchaser. All your information is protected and encrypted at an overseas server so the threat of a security leak is never a problem, and no one will ever know you purchase from the site other than the site administrator. Here are the reasons why creating an account may be beneficial to you.
- You don’t have to re-enter your information every time you purchase
- We send gifts out to our members on random occasions.